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1

Dear SunSwap Support Team,

I hope this message finds you well. I would like your assistance regarding a recent transaction I made on SunSwap.

I converted a certain amount of USDT (Tether) to TRON (TRX) using my Trust Wallet. While the transaction appears to be confirmed on the TronScan explorer, the TRX amount has not been reflected in my Trust Wallet. Below are the details of the transaction for your reference

Transaction ıd / Hash :e41efa05745915cbedb69ee1e2a40be8ee7b0c7a8b7a11f4371dffc6a0042583

From address :THLh8WERr3sK5ek5Dd9WWUwaK7H173NAMD

Contract adress : TKCpYgsKPXJX4LuZzbgnT51AySUFCutyoR

To adress :TEG5RWZf7fLzETZh6ysVyumMUaoWLVKtZQ

Amount : 0 trx

Date & Time: 2025 /09/09 20:30:42

I kindly request you to investigate this matter and provide clarification on why the TRX has not been credited to my wallet despite the transaction being confirmed on TronScan. Your prompt attention to this issue would be greatly appreciated.

Please let me know if you require any additional information from my side to facilitate the resolution process. I look forward to your response.

Thank you for your time and support.

2 Likes
2

We have reviewed the corresponding transaction. This transaction was triggered from your account and executed a USDT transfer through a contract, but it did not perform a USDT-to-TRX swap. The contract was also deployed by your own account.

1 Like
3

Sevgili SunSwap Destek Ekibi,

Umarım bu mesaj size ulaşır. SunSwap’ta yakın zamanda yaptığım bir işlemle ilgili yardımınızı rica ediyorum.

Trust Wallet’ımı kullanarak belirli bir miktarda USDT (Tether)'ı TRON’a (TRX) dönüştürdüm. İşlem TronScan tarayıcısında onaylanmış gibi görünse de, TRX tutarı Trust Wallet’ıma yansımadı. Referans olması açısından işlemin ayrıntıları aşağıdadır.

İşlem kimliği / Karma :e41efa05745915cbedb69ee1e2a40be8ee7b0c7a8b7a11f4371dffc6a0042583

Adresinden :THLh8WERr3sK5ek5Dd9WWUwaK7H173NAMD

Contract adress : TKCpYgsKPXJX4LuZzbgnT51AySUFCutyoR

To adress :TEG5RWZf7fLzETZh6ysVyumMUaoWLVKtZQ

Miktar : 0 trx

Tarih ve Saat: 2025 /09/09 20:30:42

Bu konuyu araştırmanızı ve TronScan’de işlem onaylanmış olmasına rağmen TRX’in neden cüzdanıma aktarılmadığını açıklamanızı rica ediyorum. Bu konuya derhal yanıt vermeniz büyük bir memnuniyetle karşılanacaktır.

Çözüm sürecini kolaylaştırmak için tarafımdan ek bilgiye ihtiyacınız olursa lütfen bana bildirin. Yanıtınızı bekliyorum.

Zamanınız ve desteğiniz için teşekkür ederiz.

1 Like
5

We have reviewed the corresponding transaction. This transaction was triggered from your account and executed a USDT transfer through a contract, but it did not perform a USDT-to-TRX swap. The contract was also deployed by your own account.

6

Is there a solution?

7

This transaction was triggered from your account and executed a USDT transfer through a contract, but it did not perform a USDT-to-TRX swap. The contract was also deployed by your own account.